How do I claim lost property?
For lost property inquiries please contact our International Airport Kiosk on: 021 222 1250
Alternatively email: firstname.lastname@example.org
Lost property will be held for 90 days. During this time we will endeavour to contact the owner if their contact details are available.
Do Return tickets have an expiry date:
A Return ticket that is purchased online is valid for use on the dates as specified when making the original booking. Return tickets purchased from Airbus Express Kiosks, Airbus Drivers or Airbus Resellers are valid for one month from the date of issue (tickets expire on the equivalent calendar date in the following month).
Can I get a refund on my Return Ticket if I am unable to use it:
Please consider your travel plans carefully when purchasing a Return Ticket as partial refunds are not available for activated tickets. Refunds on tickets not activated are subject to special conditions and are subject to approval by management.
Can I use my AT Hop Card on Airbus Express?:
Yes. As of the 19th March 2014, AT HOP Cards will be accepted for Adult $16 and Child $6 one way fares. Tag-on and tag-off.
NOTE: Discounts off single trip cash fares on an AT HOP card, Concessions (SuperGold, Tertiary, Child and Accessible) and AT HOP transfer discounts do not apply. Monthly Passes loaded onto an AT HOP card do not apply on Airbus services. For more information visit www.AT.govt.nz/athop
Does Airbus Express have a North Shore service:
Unfortunately not, however we do connect to the Britomart Transport Centre where you can easily connect to the Northern Express service which runs an express service to all major Bus Stations on the North Shore. Tickets must be purchased individually on each service.
NOTE: The Northern Flyer Pass has been withdrawn. Any Return ticket purchased before 16th February 2014 will be accepted in accordance to the 90 day validity period.
How long is the trip?
Transfers take approximately 40-50 minutes from Auckland Airport to the downtown Ferry Terminal. Times may vary due to traffic conditions. Although we have the benefit of bus lanes, please allow an extra 10-15 minutes if travelling in rush hour traffic.
What are the fares?
Adult: One Way $16 / Return $26 (Returns will increase to $28 from the 29th December 2012)
Child: One Way $6 / Return $12
Frequent travellers can save money with Multi-Ride passes. Only available online. See here for details.
Can I pay by Credit Card?
Credit Card and Debit Card ticket purchases are available online or from our Airport Ticket Kiosks (Our Kiosks are located outside International and Domestic Terminals next to our bus stops). Cash only tickets can be purchased directly from your driver, if needed.
Does the return ticket have an expiry date/ how long can I use it for?
Airbus Express Tickets are valid for 1 month from the date of purchase (one month being the equivalent calendar date on the following month)
How long does the Airbus Express stop on each stop?
Buses will only stop if hailed by a passenger. They stop just long enough to collect waiting passengers. Buses will not stop if no passengers are waiting. Please refer to our timetables: Airport to City Timetable, City to Airport Timetable.
How do I stop the bus along Mt Eden Road or Dominion Road? Where do I stand exactly?
Airbus Express will pick up from selected City Stops (refer to City Stop Map) and from all existing bus stops on Mt Eden Road and Dominion Road. To stop the bus, simply hail the driver from your nearest bus stop.
What are the CITY bound drop offs on Mt Eden Road and Dominion Road?
Mt Eden Road Route: All bus stops from Three Kings into the City.
Dominion Road Route: All bus stops along Dominion Rd from the Mt Roskill shops into the city.
What are the AIRPORT bound pick ups along Mt Eden and Dominion Road?
Mt Eden Road Route: All bus stops on Mt Eden Road with the last pick up at Three Kings.
Dominion Road Route: From the end of Symonds Street, all bus stops (including two bus stops on New North Road), with the last pick up at the Mt Roskill shops bus stop.
Does Airbus Express stop at both Domestic Terminals?
No, there is now one dedicated stop for Airbus Express at the Air New Zealand Terminal. This is located at the far end of the arrival/departure concourse opposite the multi story car park. See the Domestic Terminal Map under Getting On/Off.
Does Airbus Express go through Newmarket?
Unfortunately we do not, however we do link with the Britomart Transport Centre where you can easily catch a train or Link bus into Newmarket. We also pick up and drop off at a bus stop next to Mt Eden Train Station (located at Bus Stops #8503 / #8502 on Mt Eden Road) which also connects to Newmarket.